frequently asked questions
If you purchased the tickets through Yapsody please call the box office at 719-401-0600 and we can assist in recovering your tickets. If you purchased your tickets through a different vendor, please contact that organization directly.
Beware of ticket resellers and/or scalpers. Phil Long Music Hall at Bourbon Brothers sells tickets to events exclusively online at phillongmusichall.com. If you purchase your tickets elsewhere (online, in person or over the phone) please be advised that the ticket you purchase may not be valid and we may not be able to assist in the replacement of them if they are lost.
Phil Long Music Hall at Bourbon Brothers assumes no risk or responsibility for tickets purchased from a non-approved source and no refunds will be given on any invalid tickets for any reason. Phil Long Music Hall at Bourbon Brothers reserves the right to deny entry to the facility on any ticket that is purchased through non-approved sources.
Phil Long Music Hall at Bourbon Brothers does not have an active in-person box office. We sell tickets to events exclusively online at phillongmusichall.com
Phil Long Music Hall at Bourbon Brothers offers a full menu of made-from-scratch entrees, appetizers, and desserts served right at your seat. Food service is available when doors open throughout the duration of the show.
No, Phil Long Music Hall at Bourbon Brothers is only open when there is a show on the mainstage, patio session, Ford Amphitheater after party, or a private event.
Seating options vary depending on the show. Seating offerings at Phil Long Music Hall at Bourbon Brothers include reserved seating at custom-built Eden Oaks high-top tables, elevated VIP sections, and standing-room-only. Seating details for each show can be found in the ticket link.
Yes. Every show offers ADA seating options.
Yes, we have complimentary on-site parking available in our parking lot. You may be asked to show your ticket to the show for entry. Please have them readily available.
CASH and CREDIT CARD (Visa, Mastercard, American Express, and Discover).
Each show has different show times. Please check the ticket page for the show you are attending for more detailed information.
Yes, some shows and events may have group discounts. The number that is considered a group varies on a show-by-show basis. Anyone interested in purchasing group tickets for an event should contact the group sales office at 719-401-0600.
Tickets cannot be refunded, canceled, credited, or exchanged. In the event of show postponement your tickets will be transferred to the new date.
Unfortunately, no, tickets cannot be refunded, canceled, credited, or exchanged. If you have any trouble at check-out, please call us at 719-401-0600 prior to completing payment.
Unfortunately, no, we do not allow outside food and beverage to enter the building. Give us a call at 719-401-0600 for more information on how we may be able to accommodate.
Unfortunately, no, we do not allow helium balloons to enter the building. Give us a call at 719-401-0600 for more information on how we may be able to accommodate.
general policies
Phil Long Music Hall at Bourbon Brothers is committed to creating a safe, clean, comfortable and enjoyable environment/experience for all guests. We are committed to providing excellent customer service and a courteous staff. As such, when attending an event, guests are required to refrain from the following behaviors:
- Behavior that is unruly, disruptive, or illegal in nature
- Fighting or other behavior deemed detrimental to the experience of other guests
- Intoxication or other signs of alcohol impairment that results in irresponsible behavior
- Foul or abusive language or obscene gestures
- Interference with the progress of the event
- Failing to follow instructions of facility personnel or management
- Verbal or abusive harassment of fans or artists
- Standing on chairs/seats or blocking the aisles
- Disturbing other guests’ enjoyment of the event
- Obscene/indecent messages or images on signs or clothing
- Violating any local, state, or federal laws
Guests engaged in any of the above actions will immediately be ejected from the premise/grounds. Ejected guests will not receive a refund for their tickets or be compensated in any way.
Guests will sit only in their ticketed seats/area and will present tickets when requested.
Guests are encouraged to report inappropriate behavior to the nearest Guest Services Attendant, Supervisor, or Security Staff member.
Guest Services, Policies and Code of Conduct are all subject to change.
Access to Phil Long Music Hall at Bourbon Brothers
Accessible parking is available at the front of the building for shows where valet is not available.
Wheelchair and Companion Seating
Wheelchair and companion seating is available. Wheelchair users can utilize one (1) wheelchair and one (1) companion seat per event. We will make exceptions to this on a case-by-case basis pending availability. To purchase wheelchair and companion seating, please come to the box office or call 719-401-0600. Wheelchair seating is limited and its availability is not guaranteed.
Guide Dogs and Service Animals
Animals are not allowed in the Phil Long Music Hall at Bourbon Brothers; however, an exception is made for guests with guide dogs or service animals. Well-trained dogs are allowed on the Patio of Phil Long Music Hall at Bourbon Brothers.
Interpreting Services
Guests requiring interpreting services for events should contact us at 719-401-0600 no later than three weeks prior to the event. For events with multiple show dates and times, one performance will be designated as the interpreted performance.
Guests requiring additional service for events should call 719-401-0600.
Guests are not permitted to bring alcohol into the facility, nor are they permitted to leave with it. Alcohol will be served at all events. Colorado State laws prohibit the consumption of any alcoholic beverage by any persons under the age of 21. We reserve the right to refuse service to anyone without proper identification.
All Phil Long Music Hall at Bourbon Brothers guests are expected to always maintain reasonable and appropriate behavior. Any behavior defying the Venue policies as determined by facility management can result in ejection and possible arrest by the Colorado Springs Police Department and/or El Paso County Sheriff. Ejected guests will not receive a refund for their tickets or be compensated in any way. Phil Long Music Hall at Bourbon Brothers management reserves the right to deny entry or eject from the premise/grounds guests displaying inappropriate behavior as determined by facility/event management.
- All persons entering Phil Long Music Hall at Bourbon Brothers voluntarily assume all risks and dangers incidental to any event.
- All programs, dates, and times are subject to change without notice. All sales are final. There are no refunds or exchanges. Reselling of tickets at any value is prohibited on or off premise/grounds.
Phil Long Music Hall at Bourbon Brothers reserves the right to eject guests.
If medical assistance is required, notify the nearest Phil Long Music Hall at Bourbon Brothers representative and he/she will escort you to the first aid station.
Guests that have comments, questions, or concerns during an event at the facility are strongly encouraged to contact any Phil Long Music Hall at Bourbon Brothers representative prior to exiting the facility. If an incident occurs while visiting the venue, please speak with a member of the staff at the time the incident occurs.
Any items that have been lost or found should be reported to Guest Services in the box office. Please call 719-401-0600 to recover lost items.
Smoking is strictly prohibited inside the Phil Long Music Hall at Bourbon Brothers building; however, guests may smoke on the Phil Long Music Hall at Bourbon Brothers patio or in front of the building at least 15 ft. away from the doors.
- The State of Colorado has smoke-free regulations and Phil Long Music Hall at Bourbon Brothers is a non-smoking inside the facility. However, guests are allowed to smoke legal substances on the patio at Phil Long Music Hall at Bourbon Brothers as well as in front of the building. At all times guests should remain 15 ft. or further away from the building while smoking.
- Smoking of legal/medical marijuana is prohibited on the premise/grounds. Smoking of ANY illegal substance is prohibited.
- Smoking is also defined to include any and all electronic cigarettes, e-cigarettes or water vapor cigarettes.
Strollers are not permitted in the seating sections of the hall. For additional information, contact guest services at 719-401-0600.
Tickets cannot be refunded, canceled, or exchanged. In the event of show postponement, your tickets will be transferred to the new date.
Phil Long Music Hall at Bourbon Brothers is sensitive to the needs of physically challenged individuals, both in the design of the Venue and its policies. Seating for the physically challenged is available for all events.